Keyboard or Mouse Not Working

Fix Keyboard and Mouse Problems

Get your input devices working again.

For Wired Keyboard/Mouse

1. Check the connection - Unplug and firmly replug the USB cable
2. Try a different USB port - Some ports may not work; try one directly on the computer (not a hub)
3. Restart your computer - This reloads USB drivers
4. Test on another computer - This determines if it's the device or your computer

For Wireless Keyboard/Mouse

1. Check batteries - Replace with fresh batteries
2. Check the USB receiver - Make sure it's plugged in securely; try different port
3. Turn device off and on - Use the power switch on the device
4. Re-pair the device - Press the connect button on receiver and device
5. Move closer to receiver - Wireless range is typically 30 feet
6. Check for interference - Other wireless devices or USB 3.0 devices can interfere

For Bluetooth Keyboard/Mouse

1. Check Bluetooth is on - Click the notification area and verify Bluetooth is enabled
2. Check device battery - Charge or replace batteries
3. Remove and re-pair:
   1. Go to Settings > Bluetooth & devices
   2. Find your device and click Remove device
   3. Put your device in pairing mode
   4. Click Add device and reconnect
4. Restart Bluetooth:
   1. Turn off Bluetooth in Settings
   2. Wait 10 seconds
   3. Turn it back on

Keyboard Typing Wrong Characters?

• Check Num Lock - If numbers appear instead of letters on a laptop
• Check keyboard language - Press Windows + Space to switch languages

Still Not Working?

Contact our helpdesk. You may need a replacement device.

Need more help? Contact our helpdesk and we'll be happy to assist you.