Check Your Internet Connection

Troubleshoot Your Internet Connection

Before contacting support, try these steps to diagnose and fix common connection issues.

Step 1: Check the Basics

• Look at your Wi-Fi or ethernet icon in the system tray (bottom right)
• A yellow triangle or "No Internet" message indicates a problem
• Make sure Wi-Fi is turned on if using wireless

Step 2: Test Your Connection

1. Open your web browser
2. Try visiting google.com
3. If it loads, your internet is working
4. If not, continue troubleshooting

Step 3: Run Windows Network Troubleshooter

1. Right-click the network icon in your system tray
2. Click Troubleshoot problems or Diagnose
3. Follow the on-screen instructions
4. Windows will attempt to identify and fix the issue

Step 4: Restart Your Network Adapter

1. Press Windows + I to open Settings
2. Click Network & Internet
3. Click Advanced network settings
4. Find your adapter and click Disable
5. Wait 10 seconds, then click Enable

Step 5: Restart Your Router

See our guides for Comcast or Spectrum router restart instructions.

Still Not Working?

If you've tried all steps and still can't connect, contact our helpdesk with details about what you've tried.

Need more help? Contact our helpdesk and we'll be happy to assist you.