Frequently Asked Questions

You can reset your password yourself without calling IT. Go to the Microsoft login page and click "Forgot my password." You'll need access to your phone or backup email to verify it's really you.

Start by restarting your computer - this fixes most slowness issues. If it's still slow, you might have too many programs running or be low on storage space. We have a guide that walks you through simple steps to speed things up.

Yes, usually! Deleted emails go to your Deleted Items folder first. If you emptied that folder, you can still recover items for up to 30 days using Outlook's recovery feature.

Don't click any links or download attachments! Look for warning signs like urgent language, misspellings, or weird sender addresses. When in doubt, report it to IT. If you already clicked something, let us know right away.

First, check if other devices can connect. If nothing works, try restarting your router - unplug it, wait 60 seconds, and plug it back in. This fixes most connection problems.

Click the meeting link in your email or calendar invitation. You can join through the Teams app or your web browser. Make sure your camera and microphone are working before you join.

Press Ctrl + Alt + Delete and open Task Manager. Find the frozen program in the list, click on it, and press "End Task." Wait a moment, then you can reopen the program.

Download the Microsoft Outlook app from your phone's app store. Open it, enter your work email address, and sign in with your password. You might need to approve a security prompt on your computer.

Printers can lose their connection for various reasons. First, make sure it's turned on and has paper. Then try restarting both the printer and your computer. If it still doesn't work, you may need to reconnect it.

Don't panic, but act quickly. If you entered any passwords, change them immediately. Disconnect from the internet and contact IT right away. The sooner we know, the better we can protect your account.

The easiest way is through OneDrive. Right-click the file, select Share, and enter the person's email. You can choose whether they can edit or just view the file. They'll get an email with a link.

For wireless devices, check the batteries first - this is the most common cause. For wired devices, unplug and replug them into a different USB port. A restart usually fixes any remaining issues.

In Outlook, go to File > Automatic Replies. Turn it on, set your dates, and type your message. You can have different messages for coworkers and people outside your company.

The easiest way is to press Windows + Shift + S. Your screen will dim and you can select what to capture. The screenshot is copied so you can paste it anywhere with Ctrl + V.

First, check if you're muted (look for a microphone icon with a line through it). Make sure the right microphone and camera are selected in your meeting settings. Also check if your laptop has a physical camera cover.

Use at least 12 characters with a mix of letters, numbers, and symbols. A passphrase like "Blue!Tiger7Lamp" is strong and easier to remember. Never use your birthday, pet's name, or the word "password."